WhatsApp Policy Violations Led to Over 71 Lakh Account Bans in India in November

WhatsApp banned more than 71 lakh accounts in India in November last year, the company revealed in its latest monthly report. The messaging platform, owned by Facebook’s parent Meta, said it has banned more than 19 lakh accounts in India “proactively”, meaning the company took action against these accounts before any user reports of policy violations. WhatsApp acted on more than 8,000 complaints received from users in the same month, the firm reported.

In its latest monthly report published in line with Information Technology
(Intermediary Guidelines and Digital Media Ethics Code) Rules (2021) WhatsApp says it banned 71,96,000 accounts between November 1 and November 30 last year. According to the messaging platform, these accounts were registered from a phone number with the +91 international prefix.

WhatsApp says it actively banned 19,54,000 of its more than 71 lakh accounts last November — users don’t have to report these accounts for violating company policies. While WhatsApp allows users to report accounts, the platform also employs an on-platform abuse detection system that can proactively detect policy violations.

As per existing regulations, WhatsApp accepts complaints from users through email sent to [email protected] and through mail sent to Grievance Officer India through post. The company says that reports related to account support, help accessing features, service responses, denial of requests related to banned accounts, or accounts that have not violated company terms and laws of India.

In order to comply with the IT Rules (2021), WhatsApp said it has acted on 6 requests – one related to ban appeals and another related to miscellaneous support queries – received as complaints by the company’s grievance officer. In November 2023, the company received 8,841 complaints and complied with 8 orders received from the Grievance Appellate Committee in the same month.

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Author: Shantanu

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